Our Process
An elevated client experience.
To ensure this, we have developed a distinctive step-by-step process that we follow for each project.
By working with us, you can expect the following Steps:
1
Intake & Scheduling
During a brief call with our in-office team we will discuss your project, determine your needs, and schedule an appointment.
If you are interested in Mass Save, we will schedule a consultation with our Mass Save Comfort Specialists. On all scheduled jobs, we charge a $79 dispatch fee and provide an estimate onsite to ensure no surprises.
2
Prefabrication
For heating and cooling projects, our expert technicians will prefabricate central components (such as water heaters) at our facility to ensure efficiency during installation, saving time and getting you up and running quicker.
3
Arrival & Introduction
In addition to a 24-hour reminder, prior to arrival, you will receive a text message with the name, photo and contact information of the technician who will be working at your home.
4
Home System Inspection
With every job, we conduct a complimentary 10-Point Safety Inspection to assess your plumbing, heating and cooling systems. We provide you an inspection report to inform you of the condition of your system.
5
Estimation & Consultation
Our technicians review the job and provide you with estimate options to align with your needs and budget. Before any work is started, we will review in detail and get your approval.
6
Expert Work & Walkthrough
Our technicians ensure that the work is completed to the highest industry standards and meets all current codes and regulations.
After the job is completed, we will review our work and provide instruction if needed and make sure you are comfortable with new device management.
7
Payment & Next Steps
Payment is due upon completion and for convenience can be made on-site. A receipt will be emailed to you.
We discuss with you next steps and plan any future projects. We provide you with estimates for these projects.
8
Follow Up & Warranty
Our office team follows up within 24 hours to ensure your complete satisfaction. To help better server our clients, we ask that you submit an online review if you are able to.
In addition to the manufacturer’s warranty, we offer a one-year warranty on our workmanship
Our Warranty
The Notturno Commitment
